Configuring your iOS device for ÉlanVPN

The following instructions apply to iOS devices, including iPhone, iPad, and iPod touch, running iOS 9.0 or later. (The client will not install on older iPhone 4s or 5s.)

I. Installing the Client Software

First, you need to obtain the latest OpenVPN client built for your system. An iOS port of OpenVPN 2.3 can be found here in the Apple store.

Either download this installer directly onto your device, or download it onto your computer and then transfer it to your device, e.g. via wifi or using a USB connection.

Simply run the installer to install the app on your device.

II. Installing the ElanVPN Max Configuration

We deliver a your account credentials to you in the form of a .zip file. This ZIP contains a directory structure supplying VPN configurations and associated files for each supported platform. After unzipping the file, navigate to the ./ios subdirectory. The files there which are important are:

this is the configuration file for use with our Max network
contains your login credentials, along with a text version of the instructions on this page

Copy the file ElanVPN-Max.ovpn to your iOS device. We suggest saving it in a separate directory folder such as ./openvpn. (You do not need to copy the README file, unless you want to refer to it to look up your login Id and password.)

Start up the OpenVPN for iOS application. You will need to Import the configuration. Navigate to wherever you stored the ElanVPN-Max.ovpn config file. Tap the filename, and select.

The import operation may warn you about some unsupported configuration options, but it should ignore them and continue.

Connecting -

To connect to the ElanVPN-Max network, simply tap the ElanVPN-Max name under the profile list. You will see a log file displayed. Upon a successful connection, the last entry should show a success indication.

You are now ready to log in with your credentials. Unfortunately, on iOS devices this needs to be done manually. This is because there is no native scripting language on the iOS platform, and even if you install one, you cannot generally run scripts which were downloaded from the internet. On computers and laptops, our automated login scripts will authenticate you automatically after you connect to our VPN. On iOS, please follow the steps in the next section.

To disconnect from the OpenVPN connection and log off, simply open the app and use disconnect, or exit the app altogether.

III. Authentication

As soon as you attempt to surf to a website, you will automatically be redirected to a page which indicates that you must log in first. Alternatively, you can simply point your browser at this URL on purpose:

Either way you will see a simple bumper page indicating that you must log in. (The font might be small on this page; if so simply zoom in to read it.) There will be a "Click Here" link to take you to the login page. Click it.

If you cannot access this page, please check your internet connection and confirm that your VPN connection is active. Our site is the one domain you can surf to on the VPN without being properly logged in, in order that you can view our help and contact pages. A successful access of our login page will redirect you to a customized login page, with a name like this:

(this URL is purely an example; this page does not exist)

This page asks you for your Max Id and Password. These are found at the top of your README file. Enter them and click the Login button.

If your login is successful, you will see a text page indicating this, below a very large URL, which you need to visit in order to complete your login. Either paste the URL into your browser, or use the handy "Click here" link provided just below it. You should then see a line of text which says, "Connection authenticated, please continue surfing." If so, you are good to go!

If the login fails for any reason, you will be shown an error page explaining the problem.

For further details, please see our VPN Guide.